*DUE to covid-19 restock timelines for products is unknown* Shipping orders ONCE a week on Tuesdays. Canada Post is experiencing Delays due to COVID-19 please have a little extra patience for arrival times.

FAQs

Do you Ship?
MFTL Co. is an online store only (for now) so that's all I do! I ship anywhere in Canada and the USA. During the cottage season (April - October), orders are packed and shipped Tuesdays - Thursdays. Cut off time for orders to go out on Thursday is 2pm. Orders placed after that time will go out Tuesday.  I ship with Canada Post (this is the cheapest option out there I promise) and once I pack your order you will receive a notification with a tracking number for your order. Expedited Shipping deliveries occur 1-7 business days after a shipping notification is received. If you did not receive a shipping notification (or an order confirmation) please reach out! You probably provided an incorrect email address when you placed the order.
 

What's sizing like? 
Unless otherwise stated, everything is unisex. PLEASE check measurements below each image before ordering to ensure you're picking the right size. If you're unsure, reach out to me and I'll do my best to recommend a size. Exchanges are expensive as I do not cover shipping for them. Exchanges are also not great for the environment. Taking a little extra time and care in choosing a size is in yours and the planets best interest.

Do you create custom apparel? 
Unfortunately I don't. Because I don't print the apparel myself it's just too complicated and too expensive to do this in small batches. In general though, it's just also not something I want to get into. The time it would take would not be worth the small amount of income. And as a single income person, I have to put what's going to pay my rent ahead of everything else.

However if you are a company looking for a large quantity of custom apparel I'm definitely open to chatting about it!

 

Do you have _____ in any other colours or on any other types of clothing? 
I promise I don't hide product in my house from you! (That wouldn't be a great way to go about business) I have what you see in the online store. 

Are you looking for any Brand Ambassadors or Partnerships? 
I'm not looking for any Brand Ambassadors but I'm open to hear about collabs/partnerships with other brands and photographers.

Will you be restocking _______ anytime soon?
I'm a small company with a small bank account so things take me a little longer to restock than a large company. But you can sign up to receive a notification when you select the product and colour you're looking for that may be out of stock. As soon as it's back in stock you will get and email letting you know!
 

Will you be drawing other lakes in Ontario?
I'm always working on a map or two on the side in between my freelance work and other MFTL work. They fall to the bottom of my list but they're always there.

 

Do you do take requests for custom Maps?
*Right now custom map requests are closed.* Cost depends on size / printing style / level of customizations / level of detail / complication of lake you request. They start at $350 + Tax + Shipping. In some cases price can decrease if the lake is small and simple. Turn around time is usually 3-4 weeks from start of drawing process to printed artwork. (Price: includes 1 fine art print version of the map in 12x18")

Where is your store located? 
Unfortunately I do not have an actual store location. My shop is online only right now. But I sell at markets sometimes and those dates/locations are always announced through instagram or my newsletter.

Do you offer Local Pick?
During the cottage season (April-October), I offer dockside pickup to people on Go Home Lake. Go Home Lake is mostly a boat access only lake so pick up to a none GHL resident wouldn't be possible (unless you brought a boat and dropped it in) 

For some very personal reasons, I do not offer local pickup from my home because feeling safe and comfortable in my own home is number 1 on my list (yes it's even more important than sales). I'm sure any other human being would agree.

This company has grown a lot and I'm insanely grateful for that, but I can't even begin to imagine the amount of strangers that would be choosing local pick up, and knocking on my door and the logistics of organizing that would be nutso.

If you don't want to pay for shipping, maybe ask a few friends if they'd like to go in on an order with you. I cover the costs of shipping on my end if the order is over $100. 

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