FAQ
MFTL Co. is an online store only so that's all I do! I ship anywhere in Canada (US Orders are on hold for now until things are back to normal) . Orders are typically packed and shipped Tuesdays - Thursdays. Cut off time for orders to go out in the same week is Thursday at 11am. Orders placed after that time will go out the following week. If I have a large influx of orders I will pack and ship orders on Mondays and Fridays as well. However if you have ordered on or shortly after a drop, things will take a little longer to ship out. I ship with an handful of couriers and once I pack your order you will receive a notification with a tracking number for your order. If you did not receive a shipping notification (or an order confirmation) double check your junk email box before reaching out. Or it could be that you probably provided an incorrect email address when you placed the order. If you don't want to pay for shipping, maybe ask a few friends if they'd like to go in on an order with you. I cover the costs of shipping on my end if the order is over $175 in Canada.
There are some items in the shop that are made to order / custom. These items take a few weeks to ship out. I truly am as transparent as I possibly can be with info regarding shipping times. I have info in instagram posts and in the product descriptions. I am working as fast and as best as I can to get your order out to you.
Do you offer Local Pick?
If you’d like to Pick Up from a local shop near by called December Sun, just select Pick Up when checking out. Location details including the date I will be dropping off your order is located there. Please be sure to pick up your order within 7 days. Orders not picked up within that time will be picked up by myself, and canceled/refunded. A $5 restocking fee will be subtracted from your order refund. Please ensure you are willing and able to make the pick up within their stated business hours. Please do not ask them to stay open longer or accommodate a early/late opening time.
Will you be restocking _______ anytime soon?
I order and restock things in small batches, this helps to ensure there isn't too much extra product sitting on the shelves. I do not restock everything in the shop at once. You'll find in the descriptions of some items a note stating that item wont be back. Sale items are items that will not be restocked.
What's sizing like?
Unless otherwise stated, everything is gender neutral. Please always check the flat lay measurements below each product image before ordering to ensure you're picking the right size. Returns are expensive as I do not cover shipping for them. Larger companies can afford to cover this cost as they can negotiate rates with shipping businesses, small ones can not. Larger companies also have much bigger profit margins because they produce products in larger quantities, so they have the ability to cover shipping and still come out with profit. That being said, even a company as big as Artizia doesn't cover the cost of an exchange. Paying for shipping is just the reality of the way this online shipping world works.
Buck & Doe / Money raising wedding events
Please don't ask me to donate so you can raise money for a wedding. That's really crazy, I'm sorry.
Where is your store located?
I do not have a store location. My shop is online and run out of a small office in Orillia. For Safety and security reasons I do not allow customers to come to my office or home and I prefer to not do in person meetups. I've had bad experiences in the past with these and just prefer to not offer them. Thank you for understanding!